Resume
Summary
Business Analyst/Trainer with experience in a variety of industries including footwear, healthcare and hardlines. Team player with the ability to interface with all levels of an organization; defining needs, designing and implementing systems and training end users. Technical professional with exceptional customer-facing skills; effective in Trainer, Business Analyst and Project Management roles.
Skills
software design, testing and implementation; business and technical writing; training design and delivery; product management; process design; project management; accounting systems setup and implementation
Software
Software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher), Microsoft Project, Microsoft Visio, Visual SourceSafe, SalesForce.com, Virtual PC, Microsoft One Note, Crystal Reports, QMS Focus, Quicken, QuickBooks, MS Publisher, Pagemaker, Dreamweaver, .CSS.
Databases: Microsoft SQL Server 6.5 thru 2000; Oracle, Microsoft Access
Professional Experience
PROJECT NAME: Process Design to support Development of Electronic Catalogs
Description: Project to design and document process for a Services Group whose primary function was to create electronic catalogs for manufacturers and distributors of DIY products.
Role: Business Analyst
Process Design: Worked with Delivery Services group to define Process Map using PRINCE2 Project Management Methodology. Documented Best Practices for Data Collection process within the the Catalog Services Process Map. Became lead resource for continued development of Process Map and supporting artifacts. Consulted with other departments to flesh out current processes and apply them to the core Process Map, offering suggestions for improvement.
Documentation: Created/Maintained Process Map Documents using various tools such as Microsoft Excel, Microsoft Word and Microsoft Visio. Created and/or maintained artifact document templates. Devised system for storage and created Change Process for updating artifact templates.
PROJECT NAME: Data Collection for Electronic Catalogs
Description: Data collections related to product data for manufacturers and distributors of DIY products. Data was then imported into a proprietary software and displayed as an electronic catalog.
Role: Business Analyst
Requirements Gathering: Worked directly with Project Managers, Engineers and Clients to facilitate collection of product knowledge for catalog development projects. Conducted live and remote data collection sessions. Communicated work status to Project Manager. Advised Project Manager of potential risks and recommended work-arounds to avoid timeline slippages.
Project Management: Reviewed and advised PM staff on status of tasks and required updates to project plans. Defined templates to support data collection efforts.
Documentation: Created XML Files, Requirements Documents, Use Cases, Project Plans and Transition Documents required for complete development and deployment of electronic catalogs.
PROJECT NAME: Training Classes for Catalog Development Software
Description: Provided training internally to new hires and externally to client users of a proprietary software used in the catalog development process.
Role: Trainer
Documentation: Update training materials to include feature enhancements for new product releases. Created files and documents to support hands-on student exercises.
Training: Scheduled and conducted training classes, managing logistics and accomodations for students as needed.
PROJECT NAME: UAT Testing
Description: User Acceptance Testing (UAT) for internal software releases and third party software implementations.
Role: Project Manager
Process Design: Created UAT Process to support release of internal and external applications within a specific end-user population.
Software Testing: Defined/Performed/Managed UAT on proprietary development tools designed by the Software Engineering group.
Documentation: Created Test Cases, Managed .
PROJECT TYPE: Data Cleansing / Documentation / Process Design
Description: Cleansing of data received from multiple sources and merged into a single relational database. Documentation of third party software package for a Dialysis Claims Processor. Review of existing processes and recommendations for improvement.
Documentation: Created end user documentation for QMS Focus. QMS Focus is an Oracle-based claims processing package written for dialysis treatment centers. Created and compiled technical documentation to support data cleansing efforts.
Role: Systems Analyst
Data Mining: Extracted data from QMS using QMS Reports and SQL queries. Analyzed data using Microsoft Excel. Created SQL update queries to be run against QMS database tables. Compiled and analyzed claims error data; made recommendations for cleanup of inconsistencies.
Process Analysis: Reviewed/analyzed Bridge Routines created for use in QMS; made recommendations for new Bridge Routines based on claims error data. Consulted with IS Director, Billing Manager and Claims Processing Staff to determine Best Practices for claims processing. Developed a Process Manual outlining all major business processes, utilizing Cross-Functional Flowcharts created in Microsoft Visio.
PROJECT TYPE: Data Migration / Application Development
Description: System Migration with supporting Client-Server Desktop and Browser-based Application Development.
Role: Business Analyst / Project Manager
Systems Design: Defined and documented technical and functional requirements for conversion of enterprise systems from IBM Mainframe to SQL Server. This project also included merging data from five divisions into a single system and developing client-server desktop and browser-based applications for maintenance of the data post-conversion. Development was in Visual Studio 6.0, Cold Fusion and ASP.Net.
Requirements Gathering: Interviewed project sponsors and end users. Evaluated current system specifications and performed gap analyses to identify and capture requirements for new projects.
Project Management: Developed and managed project plans. Conducted weekly progress meetings. Created and communicated status reports to project sponsors. Acted as project lead on all development projects.
Documentation: Created functional requirements, data flow diagrams, program flows and data dictionaries.
Training: Developed training content and conducted end user training.
Software Testing: Performed pre-and post-deployment testing on Cold Fusion and Visual Basic applications. Developed regression test scenarios including test data, process workflows and data flow-through. Performed data integrity testing on both SQL Server and mainframe sides of the process.
Resource Management: Managed four full-time direct report developers and 1-2 contract developers.
PROJECT TYPE: eCommerce
Description: Development of multiple B2B/B2C eCommerce shopping cart websites.
Role: Business Analyst / Project Manager
Systems Design: Created plans for development of eCommerce websites for an industrial footwear business. Site requirements were set by industrial and hospitality industry customers. Footwear purchases were made by the employees of these customers.
Requirements Gathering: Interviewed project sponsors, customers and end users. Evaluated current system specifications and performed gap analyses to identify and capture requirements for new projects.
Project Management: Developed and managed project plans. Conducted weekly progress meetings. Created and communicated status reports to project sponsors. Acted as project lead on all development projects.
Documentation: Created functional requirements, data flow diagrams, program flows and data dictionaries.
Training: Developed training content and conducted end user training.
Software Testing: Performed pre-and post-deployment testing on Cold Fusion and Visual Basic applications. Developed regression test scenarios including test data, process workflows and data flow-through. Performed data integrity testing on both SQL Server and the mainframe, as we continued our migration to SQL 2000.
Resource Management: Managed four full-time direct report developers and 1-2 contract developers.
For more information on this project, click here.
PROJECT TYPE: Software Development
Description: Upgrade of Multi-Suite Store Management System from Visual Basic 5 (VB5) to VB6.
Role: Systems Analyst/Developer
Systems Design: Outlined business and technical requirements for upgrade of software suite.
Documentation: Defined technical specifications and documentation for upgrade of a proprietary retail software application (MIMS) containing ten separate modules used to perform various business functions including collection and transmission of sales and orders, processing of inventory transfers and shipments, customer scheduling, and CRM.
Development: Converted application from VB5 to VB6, removing bugs and adding feature enhancements to streamline store-level processes.
Training: Created training materials. Performed "Train the Trainers" sessions. Managed field training efforts.
PROJECT TYPE: Software Development
Description: Creation/enhancement of custom Helpdesk software using Microsoft Access95.
Role: Systems Analyst/Developer
Systems Design: Defined business and technical requirements to support requested enhancements.
Documentation: Defined technical specifications and documentation for upgrade of a proprietary retail software application (MIMS) containing ten separate modules used to perform various business functions including collection and transmission of sales and orders, processing of inventory transfers and shipments, customer scheduling, and CRM.
Development: Added functionality to the Help Desk database to allow collection and monitoring of store-level equipment inventory and software versioning.
Training: Provided documentation and side-by-side training to helpdesk support staff to introduce new application features and reinforce best practice processes.
PROJECT TYPE: Entrepreneurial Training Program for NYS Department of Labor
Description: Consulting and training for unemployed workforce as part of a contract with the New York State Department of Labor
Role: Consultant/Trainer
Consulting: Provided accounting system advice and support to individuals who were enrolled in an Entrepreneurial Training Program sponsored by the New York State Department of Labor.
Training: Provided computer training to unemployed workers. Titles included Microsoft Office (Word, Excel, Access, Powerpoint), Quickbooks and Accounting Basics.
Training Management: Managed computer training program. Evaluated training materials, defined course content and developed assessment tools. Facilitated trainers' meetings, designed and conducted instructor training sessions. Worked with information systems professionals to maintain the integrity of the training room computer installations. Supervised class scheduling and student registration processes. Worked directly with corporate clients in assessing training needs and defining roles for setup and administration of training programs.
PROJECT TYPE: Accounting Systems Setup
Description: Consulting and support for business owners in need of help with setup of computerized accounting systems.
Role: Consultant
Consulting: Provided database design and accounting system setup services to corporate clientele. Worked with clients to determine current database and accounting system needs, considering possible conversion of existing data and allowing for future growth and integration of information. Provided software support services as required for individuals and businesses on a variety of software titles.